Terms of service

These General Terms and Conditions of Sale govern the sale of products marketed through spiritoreale.it.

All contracts for the purchase of products concluded through the website spiritoreale.it shall be governed by these General Terms and Conditions.

Once a purchase has been completed on spiritoreale.it, the Customer shall print or save an electronic copy of these General Terms and Conditions of Sale and, in any event, retain them in accordance with Articles 3 and 4 of Italian Legislative Decree No. 185/1999 concerning distance selling.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The contract entered into between CHO SPIRITS Srl and the Customer shall be deemed concluded upon acceptance, even partial, of the order by CHO SPIRITS Srl, which reserves the right, at its sole discretion, to accept or reject the order.

Acceptance shall be deemed tacit unless otherwise communicated to the Customer by any means.

By placing an order through any of the available methods, the Customer declares that they have read all the information provided during the purchasing process and fully accept the General Terms and Conditions set out below, as well as the terms stated in the Payment Methods section.

PRODUCT DESCRIPTION

Prices, descriptions and availability of Products are specified in the relevant sections of this website and may be changed without prior notice.

Although the Products displayed on this website are presented with the highest degree of technical accuracy reasonably possible, any representation through any means, including, where applicable, graphics, images, colours and sounds, is provided for reference purposes only and does not constitute any guarantee regarding the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchasing process.

PURCHASING PROCESS

Each stage, from selecting the Product through to submitting the order, forms part of the purchasing process.

The purchasing process includes the following steps:

  • Users are asked to select the desired Product and review their purchase selection;
  • after checking the information displayed in the purchase selection, Users may place the order by submitting it.

ORDER SUBMISSION

Submitting an order has the following effects:

  • submission of the order by the User results in the conclusion of the contract and gives rise to the User’s obligation to pay the price, taxes and any additional charges and costs, as specified on the order page;
  • where the purchased Product requires action by the User, such as providing information or personal data, specifications or special requests, submission of the order also gives rise to the User’s obligation to cooperate accordingly;
  • once the order has been submitted, Users will receive confirmation that the order has been received.

All notifications relating to the purchasing process described above will be sent to the email address provided by the User for this purpose.

Any right of the Customer to claim damages or compensation is excluded, as is any contractual or non-contractual liability for direct or indirect damage to persons and/or property arising from the non-acceptance, including partial non-acceptance, of an order.

PRICES

During the purchasing process and before submitting the order, Users are duly informed of all fees, taxes and costs, including any shipping charges, that will be charged to them.

PROMOTIONS AND DISCOUNTS

The Data Controller may offer discounts or special promotions for the purchase of Products. Such promotions and discounts are always subject to specific requirements, terms and conditions.

Promotions and offers are always granted at the sole discretion of the Data Controller.

Repeated or recurring promotions or discounts do not create any claim or enforceable right for Users in the future.

Depending on the circumstances, discounts and promotions may be valid for a specific period of time or while stocks last.

Unless otherwise specified, any time restrictions relating to promotions and discounts shall refer to the time zone applicable at the Data Controller’s registered office, as indicated in the contact details contained in this document.

VOUCHERS

Promotions and discounts may be offered in the form of Vouchers.

In the event of a breach of the conditions applicable to Vouchers, the Data Controller may lawfully refuse to fulfil its contractual obligations and expressly reserves the right to take any appropriate action, including legal action, in order to protect its rights and interests.

Any additional or differing provisions applicable to the use of Vouchers, as stated on the relevant information page or on the Voucher itself, shall prevail in all cases over the provisions set out below.

Unless otherwise specified, the following rules apply to the use of Vouchers:

  • each Voucher is valid only if used in accordance with the methods and within the period specified on the website and/or on the Voucher;
  • the Voucher may only be redeemed in full at the time of purchase; partial redemption is not permitted;
  • unless otherwise specified, single-use Vouchers may be redeemed only once per purchase and may therefore be redeemed only once even in the case of instalment purchases;
  • Vouchers cannot be combined;
  • the Voucher must be used before the specified expiry date. Once expired, the Voucher will automatically become invalid, and no rights may be claimed, including any right to reimbursement of the Voucher’s value;
  • the User is not entitled to any credit, refund or compensation where there is a difference between the value of the Voucher and the amount actually redeemed;
  • the Voucher is intended exclusively for non-commercial use. Reproduction, counterfeiting and commercial resale of the Voucher are strictly prohibited, as is any unlawful activity connected with the purchase and/or use of the Voucher.

RETENTION OF TITLE

Until the Data Controller has received full payment of the purchase price, the User shall not acquire ownership of the Products ordered.

CONTRACTUAL RIGHT OF WITHDRAWAL

The Data Controller grants Users a contractual right to withdraw from the purchase agreement in accordance with the terms and conditions set out in the relevant section of this website, within 14 days of the conclusion of the contract.